Eligibility for Returns: We accept returns for defective products only. Products must be returned within 2 days of delivery. Items must be unused, in their original condition, and in the original packaging.
Return Process: To start a return, contact us at support@mysticcosplay.com with the following information:
- Your order number.
- A brief description of the issue or reason for return.
- Photos of the product if it arrived damaged or defective.
Once approved, we will provide you with return instructions and the return address.
Return Costs: Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.